Help & FAQs

Yes, we do.

If you are looking for a discounted price for bulk orders, please refer to quantity price tiers on product pages.

If you are applying for our distributor and partner program, please email us at contact@tera-digital.com for more information.

We accept Paypal, Credit Card, Debit Card, Apple Pay, Google Pay, and Meta Pay directly on our website.

We also accept ACH payments or wire transfers to our bank account.

Yes, we accept Purchase Orders with ACH payments or wire transfer. Please email us at contact@tera-digital.com for more information.

Unfortunately, we don't accept Net Terms at this moment. Only 100% prepayment upfront is accepted.

Please email us at contact@tera-digital.com or call to +1 (626)438-1404  within 24 hours of placing your order. We will be able to change the order if it has not shipped by the time you reach us.

Please get in touch with our customer service team within 24 hours of placing your order for assistance. We can cancel the order if it has not been shipped out.

If the package has shipped, please ensure that the product is unused and return the product to us. Please note that you will need to pay for return shipping.

Learn more about Return & Refund.

Although this rarely happens, if the item arrives damaged, please contact our customer service in a timely manner and we will send you a replacement once we confirm the item is defective.

We apologize for your less-than-perfect experience.

Returns are accepted if you are not fully satisfied with your product. Returned items must be new or with minor signs of use and undamaged.

All return shipping costs are at your own expense.

To start the return process, please contact our customer service.

For more details, please see our Return & Refund Policy.

Please email us at contact@tera-digital with your request, order ID (or model number and quantity).

Learn more about Warranty and Returns.

Please register a user account on our website, and send us your account user email address along with your tax exempt form. We will notify you when it is ready.

We provide shipping to most countries in the world. Please email us at contact@tera-digital.com if you don't find your country when checking out.

We provide free shipping for orders to the following countries: United States, Canada, Singapore, Austria, France, Germany, United Kingdom, Italy, Belgium, Spain, Netherlands.

For other countries, shipping costs are based on the weight of your package. Please contact us with your shipping information to calculate your shipping cost.

Unfortunately, we do not ship to P.O. Boxes at this moment.

Please email us at contact@tera-digital.com or call to +1 (626)438-1404 within 24 hours of placing your order.

We can change the shipping address for your order as long as it has not shipped yet.

Our orders are fulfilled by UPS, DHL, or Fedex. You can track your order through the delivery service provider website with the tracking number we provided.

Yes, you can. The MOQ for barcode scanners is 200 units, and additional charges for customization will apply.

Please email us at contact@tera-digital.com for further help.

It depends on the quantity and complexity of your customization requirements. Please allow at least 4 weeks for customization orders.

Email us at contact@tera-digital.com for more informaiton.