FAQ

General

1. Do you offer wholesale?

Yes, we do.

If you are looking for a discounted price for bulk orders, please refer to quantity price tiers on product pages.

If you are applying for our distributor and partner program, please email us at contact@tera-digital.com for more information.

2. Which payment methods do you accept?

We accept Paypal, Credit Card, Debit Card, Apple Pay, Google Pay, and Meta Pay directly on our website.

We also accept ACH payments or wire transfers to our bank account.

3. Do you accept Purchase Order?

Yes, we accept Purchase Orders with ACH payments or wire transfer. Please email us at contact@tera-digital.com for more information.

4. Do you accept Net Terms?

Unfortunately, we don't accept Net Terms at this moment. Only 100% prepayment upfront is accepted.

Order

1. How do I make changes to my order?

Please email us at contact@tera-digital.com or text to (909)242-8669 within 24 hours of placing your order. We will be able to change the order if it has not shipped by the time you reach us.

2. How do I cancel my order?

Please get in touch with our customer service team within 24 hours of placing your order for assistance. We can cancel the order if it has not been shipped out.

If the package has shipped, please ensure that the product is unused and return the product to us. Please note that you will need to pay for return shipping.

Learn more about Return & Refund.

3. My product is faulty or arrived defected/missing.

Although this rarely happens, if the item arrives damaged, please contact our customer service in a timely manner and we will send you a replacement once we confirm the item is defective.

We apologize for your less-than-perfect experience.

4. Can I return my product?

Returns are accepted if you are not fully satisfied with your product. Returned items must be new or with minor signs of use and undamaged.

All return shipping costs are at your own expense.

To start the return process, please contact our customer service.

For more details, please see our Return & Refund Policy.

5. How can I have a warranty item replaced?

Please email us at contact@tera-digital with your request, order ID (or model number and quantity).

Learn more about Warranty and Returns.

Shipping

1. Do you ship to my country?

We provide shipping to most countries in the world. Please email us at contact@tera-digital.com if you don't find your country when checking out.

2. How much does shipping cost?

We provide free shipping for orders over $99 to the following countries: United States, Canada, Singapore, Austria, France, Germany, United Kingdom, Italy, Belgium, Spain, Netherlands.

For other countries, shipping costs are based on the weight of your package. Please contact us with your shipping information to calculate your shipping cost.

3. Do you ship to P.O. Boxes?

Unfortunately, we do not ship to P.O. Boxes at this moment.

4. Can I update the shipping address for my order?

Please email us at contact@tera-digital.com or text to (909)242-8669 within 24 hours of placing your order.

We can change the shipping address for your order as long as it has not shipped yet.

5. How can I track my order?

Our orders are fulfilled by UPS, DHL, or Fedex. You can track your order through the delivery service provider website with the tracking number we provided.

Custom & OEM

1. Can I get my product personalized?

Yes, you can. The MOQ for barcode scanners is 200 units, and additional charges for customization will apply.

Please email us at contact@tera-digital.com for further help.

2. How long does it take to customize?

It depends on the quantity and complexity of your customization requirements. Please allow at least 4 weeks for customization orders.

Email us at contact@tera-digital.com for more informaiton.