Shipping Policy

1. Shipping Areas

Tera provide shipping to countries and districts listed below

United States, Germany, United Kingdom, France, Italy, Spain, Canada, Mexico, Switzerland, Belgium, Greece, Netherlands, Ireland, Sweden, Croatia, Norway, Portugal, Japan, Australia, Singapore, Hongk] Kong SAR, Macao SAR, Taiwan, United Arab Emirates, Guatemala, India, Israel, etc.

If you don't find your destination when checking out, please contact us at contact@tera-digital.com for confirmation.

2. Shipping Cost

Tera provide free shipping for orders over $99 to United States, excluding subsidiary islands or remote areas like military districts of United States, i.e. Virgin Island USA, Guam USA, Hawaiian Islands USA etc.

For all the orders to other countries, the shipping cost depends on the quantity (weight) of your order, please check shipping charge at check out.

3. Delivery Time

After your payment confirmation, normally it takes 1-2 business days before we ship your order. 

After the package is shipped, it normally takes about 10-14 days before you could receive your package.

4. Shipping Carrier

UPS, DHL, FedEx, USPS are used for delivering packages from Tera. Safe and speedy delivery is guaranteed.

5. Change of Shipping Address/ Cancel your order

Please contact us at contact@tera-digital.com within 24 hours of placing your order for changing/ cancelling your order. Otherwise, your package will be delivered to your original address, and you will hold the responsibility and charges for further changes.

6. Track Shipping Status

Once your package is shipped, we will send you the tracking number and carrier, with which you could track your package. Please allow 1-2 days for transit time.

If you don't receive the email with tracking information, please contact us for detailed information.

 

7. Other issues

If you have any other concerns that are not listed here, please contact us at contact@tera-digital.com for confirmation.