At Tera, we strive to provide our customers with a seamless and enjoyable shopping experience. To ensure you are well informed about our shipping procedures, we have outlined our shipping policy below.
1. Order Processing Time
Orders are processed within 1-3 business days, excluding weekends and holidays. During peak seasons, such as holidays and promotional periods, order processing may take slightly longer.
2. Shipping Methods and Delivery Times
We have partnered with leading carriers to ensure reliable and timely deliveries. Our carrier choices include DHL, FedEx, UPS, USPS, and DPD.
Express Shipping: 3-5 business days
Please note that these are estimated delivery time and cannot be guaranteed due to potential factors such as customs delays, natural disasters, or carrier issues. The specific carrier for your shipment will be chosen based on the shipping method and the destination of your order.
3. Shipping Destinations
We are proud to offer international shipping services. However, please be aware that there may be shipping restrictions or limitations for certain countries or regions. If we are unable to ship to your location, our customer service team will notify you. If you have any questions, please reach us at contact@tera-digital.com.
4. Shipping Rates
Shipping fees are calculated based on the weight of your order, as well as the shipping destination. The total shipping cost will be displayed at checkout before you complete your purchase.
More importantly, Tera provides free shipping to all orders placed from the US (contiguous United States 48 states), Canada, the UK, Germany, France, Spain, Italy and Japan.
5. Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, and other fees. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Please check your country's customs regulations to determine any additional costs prior to purchasing.
6. US Sales Tax
For orders shipped within the United States, applicable sales tax will be added to your order based on the shipping destination. Sales tax rates are determined by your local and state tax authorities and can vary depending on your location. The total amount of sales tax, if applicable, will be calculated and displayed at checkout before you complete your purchase. Please note that we are not responsible for any changes in tax rates or regulations that may affect the tax amount applied to your order.
If you are eligible for sales tax exemption within the United States, please send us your tax exempt verification form or certificate before placing your order. Once we receive and verify the documentation, we will update your account to reflect the tax-exempt status. To submit your tax exemption documents, please email them to contact@tera-digital.com. Please include your full name, email address, and phone number when submitting your forms, so we can easily process your request and contact you if necessary.
7. Tracking Your Order
Once your order has been shipped, we will provide you with a tracking number via email, which you can use to track your package on the respective carrier's website.
8. Undeliverable Packages
In the event that a package is returned to us as undeliverable, we will contact you to arrange reshipment.
9. Order Cancellations and Changes
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed or shipped.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at contact@tera-digital.com.
