Tera provides you worry-free warranty which you can trust. Feel free to contact us any time via email info@tera-digital.com, or submit the online form.
12-Month Worry-Free Quality Guarantee.
- Tera provides you with a 30-day worry-free money-back guarantee.
- If you purchased from an authorized source, you will be covered with a 12-month worry-free quality guarantee.
- We also provide free lifetime technical support.
- Our professional after-sales team would help you solve your issues within 24 hours.
- The warranty period begins the day you receive your products.
Exclusions:
- Physical Abuse: Functional impairment from crushing, impacts, or liquid exposure
- Battery Wear: Capacity reduction from normal charging cycles
- Screen Damage: Cracks. scratches or display defects
- Unauthorized Modifications: Tampering with internal components or firmware
How Does a Customer Claim the Warranty?
- Step1. Please offer us your order number from the Tera Official website or Amazon.
- Step2. Report your problems in detail to info@tera-digital.com or the Amazon customer service team. You can add images or videos to show your issues for our reference.
- Step3. Our support team will reply within 1-2 workdays till your issues are solved.
- Please kindly note that all our products are produced under strict quality inspection. It may save you time to first troubleshoot issues by contacting technical support or looking at Instruction Manuals before filing a warranty claim.
We apologize in advance for any inconvenience that may have caused.
Limitation:
- Warranty & Return is limited to all purchases directly from tera-digital.com and Amazon. If you purchased from a retailer or distributor, please contact them for help.
