Returns & Refunds

Thanks for shopping Tera! We want to make sure you are 100% satisfied with your purchase. Before initiating any return, or if you have any questions, we encourage you to contact customer service first(contact@tera-digital.com).

Returns
For items eligible for return, you have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. 

For North American customers, your orders will be returning to Alpharetta, GA, US.

For EU customers, your orders will be returning to Rammelsbach , Rheinland-Pfalz, DE.

Contact our customer service(contact@tera-digital.com) to get the return address.


Shipping Cost
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Refund
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Contact Us
If you have any questions, please feel free to contact us at contact@tera-digital.com