HW0009-Z 2D Wireless Barcode Scanner with Stand
HW0009-Z 2D Wireless Barcode Scanner with Stand
🚚 Ship within 1 day. Deliver within 3-4 business day
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Free & Fast Shipping
Free & Fast Shipping
Free shipping to USA, Canada, UK, Germany, France, Spain, Italy, Japan.
Read our shipping policy here.
30 Days Returns
30 Days Returns
If you’re not completely satisfied with your purchase from Tera, you can return it for a replacement, exchange, or refund at any time within 30 days of purchase. Read our return policy here.
100% Money Back Guarantee
100% Money Back Guarantee
Return your undamaged Tera products for ANY reason, within 30 days, and you'll receive a full refund. When contacting customer service for any return requests, you’ll receive a free, pre-paid return label. With Tera's 30-day money-back guarantee policy, please return materials in a new/near-new condition and you'll get your money back!
Warranty
Warranty
1 year warranty backed by 24/7 Customer Support
Making Scanning Effortless and Precise with Tera
Based in LA, California, Tera brings over 20 years of industry-leading expertise in handheld barcode scanners, QR code readers, and inventory scanning systems. As a top 5 player, we offer high-quality, customizable products with advanced features, including Bluetooth barcode scanners and Android-compatible devices, backed by comprehensive OEM, ODM, and SDK services.
The large digital display enables you to read the battery level and easily adjust settings such as connectivity options, volume, and language, greatly reducing the cumbersome process of configuring through setup codes.
General
1.Do You Offer Wholesale and Bulk Discounts?
- Yes, we offer wholesale options for businesses and individual buyers. For discounted bulk pricing, please consult the quantity price tiers available on our product pages.
- Interested in becoming a distributor or joining our partner program? Contact us at contact@tera-digital.com to unlock special wholesale opportunities ideal for inventory scanning systems and retail applications.
2. What Payment Methods Do You Accept?
We offer a comprehensive array of secure payment options to streamline your shopping experience. You can complete your transaction using Paypal, Credit Cards, Debit Cards, Apple Pay, Google Pay, and Meta Pay directly through our secure website interface. Additionally, we accept ACH payments and wire transfers for those who prefer traditional banking methods.
3. Do You Accept Purchase Orders for Bulk Transactions?
Yes, we do! We accept Purchase Orders and offer the flexibility of payment through ACH transfers or wire transfers. For more details and to initiate the Purchase Order process, please reach out to us via email atcontact@tera-digital.com.
4. Do You Offer Net Terms for Payment?
At present, we do not offer Net Terms. We operate on a 100% prepayment upfront basis to ensure a seamless and secure transaction process for all our customers.
Order
1. How Can I Modify My Order After Placing It?
To make any changes to your order, please reach out to us via email atcontact@tera-digital.comor send a text to (909) 242-8669 within 24 hours of order placement. We can accommodate your modifications if the order has not yet been shipped.
2. What Steps Can I Take to Cancel My Order?
- To cancel an order, please contact our customer service team within 24 hours after placing your order. We can proceed with the cancellation if the package hasn't been shipped.
- If your order has already been dispatched, ensure the product remains unused and return it to us. Please be aware that return shipping costs will be your responsibility.
- For more information, refer to our Return & Refund Policy.
3. What Should I Do if My Product Arrives Faulty, Defective, or Missing?
- While instances of product defects are rare, we take them very seriously. If your item arrives damaged or incomplete, promptly contact our customer service team for immediate resolution. Upon confirmation of the defect, we will send out a replacement item to rectify the situation.
- We sincerely apologize for any inconvenience caused and are committed to ensuring a satisfying customer experience.
4. How Can I Return a Product If I'm Not Satisfied?
- We accept returns for customers who are not completely satisfied with their purchase. Items returned must be in new or near-new condition and free of damage.
- Please note that all return shipping costs will be the responsibility of the customer.
- To initiate the return process, kindly reach out to our customer service team for assistance.
- For a comprehensive understanding of our return conditions, please refer to our Return & Refund Policy.
5. How Can I Request a Warranty Item Replacement?
6. How Can I Place a Tax-Exempt Order with Tera?
- To place a tax-exempt order, start by registering a user account on our website. After registration, send us your account's email address, along with the necessary tax-exempt form.
- Once we receive your information, we will promptly process your request and notify you as soon as your tax-exempt status is confirmed and ready for use.
Shipping
1. Do You Offer International Shipping?
Yes, we offer worldwide shipping to most countries across the globe. If you do not find your country listed during the checkout process, please contact us via email atcontact@tera-digital.comfor assistance.
2. What Are the Shipping Costs for My Order?
- We offer free shipping for orders shipped to the following countries: United States, Canada, Singapore, Austria, France, Germany, United Kingdom, Italy, Belgium, Spain, and the Netherlands.
- For orders shipped to other countries, shipping costs are determined based on the weight of your package. To calculate your shipping cost, please reach out to us with your shipping information.
3. Can You Deliver to P.O. Boxes?
Currently, we are unable to ship orders to P.O. Boxes. We recommend providing a physical address for delivery. We apologize for any inconvenience.
4. How Can I Modify the Shipping Address for My Order?
- To update the shipping address for your order, please contact us via email at contact@tera-digital.com or send a text message to (909) 242-8669 within 24 hours of placing your order.
- We can accommodate changes to the shipping address as long as your order has not been shipped yet.
5. How Do I Track My Order?
We utilize reputable delivery services such as UPS, DHL, and FedEx for order fulfillment. To track your order, simply visit the delivery service provider's website and enter the tracking number we've provided.
Custom & OEM
1. Can I Customize My Product?
- Absolutely! We offer product customization options. For barcode scanners, the minimum order quantity (MOQ) is 200 units, and additional charges for customization will be applicable.
- For personalized product inquiries and assistance, please contact us via email at contact@tera-digital.com.
2. What Is the Customization Timeline?
- The timeline for customization varies based on the quantity and complexity of your specific requirements. Generally, please anticipate a minimum of 4 weeks for processing customization orders.
- For more detailed information and to discuss your customization needs, kindly email us at contact@tera-digital.com.
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